Privacy Policy

"Tenevo" is a service provided by The Finishing Line Limited

This policy is set out in three areas:

  • General - the general policy used by The Finishing Line Limited
  • Tenevo - outlining what Tenevo is, where data is stored, and the responsibility of Service Holders
  • Apps - the policy used by apps provided by Tenevo

General

The Finishing Line Limited have reviewed our Privacy Policy in line with the requirements of the General Data Protection Regulation (GDPR) which comes into effect in May 2018. The changes in this law will provide you with greater transparency and control over your personal data. Our Privacy Manager is Dawn Brown and can be contacted at privacy@finishingline.co.uk.

We have published this notice to help you understand:

  • How we collect your information
  • What we do with the information and who we share it with
  • What your rights are

How We Collect Your Information

We collect information when we you purchase our services over the phone or by email. We also collect data from our website.

The information we collect may include, but is not exclusive to: your name, address, email address, telephone number, company registration number and VAT number.

What We Do With It

We use your information internally to provide you with our services you have requested.

We may provide your information to third parties, e.g. courier companies and transport companies, in order that we can complete our service to you.

We may use your bank details to process any payments due to you.

We store your information on our PCs and central server in the UK, and this is backed up on a daily basis internally.

All data will be retained for the standard default period as required by HMRC of 7 years.

Who We Share Your Information With

  • External IT providers that help us store your information
  • IT service providers that help with our internal IT issues
  • Payment service providers that process your information on our behalf
  • Credit check companies that help us understand your credit history
  • Delivery companies that help us deliver your products
  • Suppliers who supply products and services on our behalf
  • Lawyers representing us in the event of a legal claim
  • Regulators and Law enforcement agencies (if there is a legal reason to share your data with them)

Tenevo

Tenevo is a service of The Finishing Line Limited servicing two distinct needs

  • Online Merchants - to allow merchants to sell goods online as well as combining their different sales channels into one management portal to streamline their operation
  • Warehouse Operations - to allow warehouses to manage their warehouse with ease and providing additional services, such as pick & pack and returns management

Unless specifically mentioned, all data is stored within the UK and is periodically securely backed up

Service Holders should set out their own Privacy Policy in accordance to their policy and local regulations

Apps

Where Tenevo provides an app/extension or link "the App" to third-parties, you give Tenevo to connect to the third-party to provide data to and from the third-party.

As the App can download/access personal information from third-parties once installed, this notice sets out would could be collected, used, and shared when installed.

Personal Information the App Collects

When you install the App, the following examples of data may be downloaded:

  • Names
  • Addresses
  • Other Contact Details (such as email address and telephone numbers)
  • Order Information
  • Other information as set out in the App/the App authorisation process

How Do We Use this Information?

All information downloaded is used in order to provide the Service and to operate the App

Sharing Your Personal Information

Where enabled, data may be provided to third-parties in order to provide additional services to you. The following are some examples:

  • Order Fulfillment
  • Inventory Management
  • Returns Processing

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Personal Information for European Residents

If any personal information relates to a European resident, they have the right to access personal information held about them and have the right to ask that their personal information be corrected, updated, or deleted. If they would like to exercise this right, you can either use the tools provided within the System or contact us directly for directions.

Data Retention

We will maintain data for the App until it is removed from your account or until you close your account with us, unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at privacy@finishingline.co.uk or by writing to us using the details provided below:

FAO: Dawn Brown (Data Protection)
Tenevo
The Finishing Line Limited
Vange Wharf
Wharf Lane
Essex
SS16 4SW
United Kingdom