Privacy Policy

"Tenevo" is a service provided by The Finishing Line Limited

This policy is set out in three areas:

  • General - the general policy used by The Finishing Line Limited
  • Tenevo - outlining what Tenevo is, where data is stored, and the responsibility of Service Holders
  • Apps - the policy used by apps provided by Tenevo

General

The Finishing Line Limited have reviewed our Privacy Policy in line with the requirements of the UK Data Protection Act 2018 (DPA) and UK-GDPR Regulations. These have been updated following the United Kingdom's exit from the European Union on 1st January 2021. Accordingly, the EU-GDPR requirements have been incorporated by amendment of the DPA into the Data Protection, Privacy and Electronic Communications (Amendments etc)(EU Exit) Regulations 2020 (UK-GDPR).

The changes in this law will provide you with greater transparency and control over your personal data. Our Privacy Manager is Dawn Brown and can be contacted at privacy@finishingline.co.uk.

We have published this notice to help you understand:

  • How we collect your information
  • What we do with the information and who we share it with
  • What your rights are

How We Collect Your Information

We collect information when we you purchase our services over the phone or by email. We also collect data from our website.

The information we collect may include, but is not restricted to:

  • your name, address, email address, telephone number
  • company registration number and VAT number

What We Do With It

We use your information internally to provide you with our services you have requested.

We may provide your information to third parties, including but not restricted to courier companies and transport companies, in order that we can complete our service to you.

We may use your bank details to process any payments due to you.

We store your information on our internal IT systems and central server, which is hosted in the UK. This data is internally backed up on a daily basis.

All data will be retained for no longer than is necessary and justifiable. Details of our data retention guidelines will be provided, where appropriate.

Who We Share Your Information With

  • External IT providers that help us store your information
  • IT service providers that help with our internal IT issues
  • Payment service providers that process your information on our behalf
  • Credit check companies that help us understand your credit history
  • Delivery companies that help us deliver your products
  • Suppliers who supply products and services on our behalf
  • Lawyers representing us in the event of a legal claim
  • Regulators and Law enforcement agencies (if there is a legal reason to share your data with them)

Tenevo

Tenevo is a service of The Finishing Line Limited servicing two distinct needs

  • Online Merchants - to allow merchants to sell goods online as well as combining their different sales channels into one management portal to streamline their operation
  • Warehouse Operations - to allow warehouses to manage their warehouse with ease and providing additional services, such as pick & pack and returns management

Unless specifically defined, all data is stored within the UK and is securely backed up

Service Holders should set out their own Privacy Policy in accordance with their data privacy requirements and local prevailing regulations

Apps

Where Tenevo provides an app/extension or link "the App" to third parties, you give Tenevo to connect to the third-party to provide data to and from the third-party.

As the App can download/access personal information from third parties once installed, this notice sets out what could be collected, used, and shared when installed.

Personal Information the App Collects

When you install the App, the following examples of data may be downloaded:

  • Names and addresses
  • Other Contact Details (such as email address and telephone numbers)
  • Order Information
  • Other information as set out in the App/the App authorisation process

How Do We Use this Information?

All information downloaded is used in order to provide the Service and to operate the App

Sharing Your Personal Information

Where applicable, data may be provided to third parties in order to provide additional services to you. The following are some examples of additional services:

  • Order Fulfilment
  • Inventory Management
  • Returns Processing

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Requesting Access to your Personal Data

Under applicable data protection legislation, data subjects have the right to request access to information about them that we hold.

You also have the right to:

  • Object to processing of personal data that is likely to cause, or is causing, damage or distress prevent processing for the purpose of direct marketing object to decisions being taken by automated means
  • In certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and claim compensation for damages caused by a breach of the Data Protection regulations

If you have a concern about how we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner's Office at https://ico.org.uk/concerns/

Data Retention

We will maintain data for the App for as long as it is necessary and justified, or until it is removed from your account or you close your account with us, unless you ask us to delete this information sooner.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at privacy@finishingline.co.uk or by writing to us using the details provided below:

FAO: Dawn Brown (Privacy Manager)
Tenevo
The Finishing Line Limited
Unit DC1
Prologis Park
Honywood Road
Basildon
Essex
SS14 3TS
United Kingdom